Introduction

Effective Since: May 25, 2022

Goldwynn Hospitality Ltd. Operating as Goldwynn Resorts & Residences and its affiliates (collectively, “Goldwynn”, “Goldwynn Resorts”, “Goldwynn Resorts and Residences”, “we”, “our”, or “us”) are committed to safeguarding your privacy.

Our Privacy Policy describes

  • What information we collect and how we use that information once it is collected
  • When we collect information 
  • How we disclose information and how we protect the information 
  • General user rights
  • Third party sites 
  • Privacy policy changes 
  • How to contact us 

This Privacy Policy does not apply to websites and services that have separate privacy policies. 

By submitting your personal information, you acknowledge that the information will be processed in accordance with the terms of this Privacy Policy. If you disagree with any aspect of this Privacy Policy, do not use the services or provide any information.

1. What information do we collect?

Whenever you visit or use our website and applications or contact us we collect and process the information from that event. 

  1. We collect personal information such as
    1. Your name, address, home address, phone contact, title, credit or debit card details;
    2. Special requests and preferences, travel information, telephone numbers dialed, travel program affiliations, airline and rental car packages booked;
    3. Social media information, posts;
    4. Information or feedback from surveys, comment cards, or promotional offers;
    5. Audio and visual recordings captured by on-site surveillance cameras;
    6. All calls and other communications from in-app messages, SMS text messages and guest service calls for quality and training. 
  2. We collect technical information such as:
    1. Statistical information about your IP address, time zone settings, login information, operating system, platform, equipment browsing actions, patterns, traffic information, location information, date and time of access, frequency as well as communication information;
    2. Cookies through web beacons, pixels, ad tags, and device identifiers). This information helps us to identify you across your devices. You are able to determine Cookies through your internet browser settings. 
  3. If any information is submitted by anyone under the age of 18, we will not intentionally provide this information to any third parties. If anyone under the age of 18 submits information to us, the parent or guardian of that person should contact us that we may remove that information form out database. 

2. How do we collect information?

The information collected is used to determine how we can improve our website and services as well as maintain the safety for all users. It is important to us that we provide customized service and product offerings based on user preferences.

  1. Therefore, we use your information to:
    1. address your questions, concerns or requests;
    2. process payments;
    3. send relevant advertising materials such as newsletters, promotional offerings, service or event updates, changes to conditions, or product offerings; 
    4. create data analysis, prevent fraud, product improvements and new product creation, identify usage trends;
    5. respond to legal processes from both public and government authorities local and abroad;
    6. ensure that our Website content is effectively presented to you for your device;
    7. maintain the safety and security of our Website;

3. When do we collect information?

We collect personal and technical information through a variety of sources when you:

  1. visit our Website or apps;
  2. pay for reservations, services such as the spa, or activities;
  3. plan or host an event;
  4. register for marketing offers;
  5. communicate with us, through surveys, text messages or calls, letters and emails;
  6. connect with us through social media; 

4. How do we disclose your information

  1. Your information may be shared with affiliated companies such as: 
    1. Partners or suppliers in order to fulfill reservations and product offerings in conjunction with our website. 
    2. Marketers to reach their target market and send relevant advertisements to you. 
    3. Service suppliers who provide service hosting, payment and credit card processing, data analysis, order fulfillment, email delivery, financial services, advertising and information technology. 
    4. Travel-Related Partners who provide rental cars and transportation for guests. Your personal information may be shared with these companies that they may provide their services. This policy does not apply to the information you provide directly to those companies. 
  2. Your information may be shared with third parties if:
    1. We purchase or sell any business or assets, then we may disclose your information with the purchaser or seller of that business or asset.
    2. The resort or most of its assets are purchased by a third party, then your information will be transferred as a part of the assets.
    3. We are complying with legal processes or to protect the rights of the property or safety of the Hotel our customers or others. This includes protecting against fraud and reducing credit risk. 
    4. External affiliates who provide external auditing, lawyers, credit card issuers require it. 

5. How is personal information protected?

We keep personal information for the time required to satisfy the objectives defined in this privacy policy. During this time, we maintain industry standard security safeguards to protect all information that we collect. The security and protection of your personal information is very important to us. We take necessary measures to protect your information from misuse, unauthorized access, loss or destruction. 

However, the transmission of information over the internet is not entirely secure. Therefore, any transmission of information to our site is at your own risk. When we receive your information, we will utilize procedures and practices to try to prevent unauthorized access. 

6. Your Rights

 Due to relevant laws and regulations, you may choose to exercise your rights to:

  1. Request access to your personal information, including if and how it is being processed.   
  2. Correct and complete incomplete information. 
  3. Restrict us from processing your information  
  4. Withdraw your consent to this Privacy policy at any time. You may ‘unsubscribe’ from receiving communications by following the instructions found in the email or you may contact us as described below. You may also opt to change or alter the settings in your browser to prevent information collection. 
  5. Not provide any information. However, in many instances submitting your personal information is imperative in us being able to provide services for you. If you decline to submitting your information you may not be made aware of all our services, or gain access to content, or benefits. 

7. Third Party Sites

On our website, there are links to, or features that lead to third party websites. Information provided on these websites is not governed by this privacy policy as those websites are not owned or hosted by Goldwynn Resort & Residences. Please review the policies governing those websites prior to submitting any information on these websites. 

8. Privacy Policy Changes

At any time, we may make changes to or update our privacy policy. Should changes be made updated and date stamped version will be posted on our website. Your continued use of our services after such amendments will be deemed your acknowledgement of these changes. 

9. How to Contact Us

If you have any questions or comments about our privacy policy, please contact us by email at info@goldwynnresorts.com or by mail at
340 West Bay Street,
Cable Beach
Nassau, The Bahamas
Attn: Wynn Hospitality Ltd. operating as Goldwynn Resort & Residences